Contact Us
Contact the Avantgarde Casino editorial team: who writes our UK guides, how we check facts, fix errors and score pages, and what to include in a message.
Who we are
This page is for contacting the people who write and edit the Avantgarde Casino guides, not the casino's own support desk. Send us corrections, questions about how a page was written, or feedback on a guide, and include the page address and the line you are querying so we can check it quickly.
We are the editorial team behind the Avantgarde Casino guides: the bonus pages, the payments overview, the slots and roulette sections and the login and sign-up walkthroughs. Our job is to explain how things work for a player in the UK in plain English, with pounds, debit cards and UK rules in mind. You can read more about the site and the people behind it on the Avantgarde About Us page.
This contact page is ours, not the operator's. If your question is about your own account, a deposit, a withdrawal or a bonus that has been credited, the right place is the support area inside your Avantgarde Casino account. If your question is about something we published, a number that looks out of date or a sentence that is unclear, you are in the right place.
Each guide carries the name and role of the person who wrote it, so you can see who is responsible for the page you are reading.
Writers are listed under the name and role shown on the page. We do not attach the names or profiles of outside experts to our guides unless they have agreed to it in writing, so you will not see borrowed credentials here.
Our checking protocol
Every guide goes through the same routine before it is published and again whenever it is updated. The aim is simple: a reader should be able to trust that a figure, a rule or a step described on the page matches what the operator and the regulator actually publish. The full write-up sits on the Review Methodology page; below is the short version.
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Gather the source material
We start from the operator's own terms and help pages and from the UK Gambling Commission register, not from memory or from other review sites.
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Draft in plain English
The writer turns the sources into a guide, keeping amounts in pounds and naming payment methods as they appear for UK players, such as debit card.
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Second-person check
A different editor compares every number, limit and claim in the draft with the sources and marks anything that cannot be matched.
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Responsible gambling pass
We check that the page points to GAMSTOP, BeGambleAware and GamCare where relevant and does not push play in a way that ignores risk.
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Publish and date
The page goes live with its published date, and the checked date changes only when someone has actually re-read the sources.
If a detail cannot be confirmed from a primary source, we leave it out instead of guessing. A shorter page that is right is better for you than a longer page that is partly invented.
How we fix mistakes
Mistakes happen: terms change overnight, a rule is updated, or a sentence reads one way to the writer and another way to the reader. What matters is how quickly and how openly the page is corrected. When you tell us about a problem, it follows the route below.
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We log your report
The page address, the line in question and your note are recorded so nothing depends on anyone's memory.
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We re-check the sources
An editor who did not write the page opens the operator terms or the regulator entry and compares them with what we say.
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We correct the page
If you are right, the text is changed straight away and the updated date moves. If the page was right, we look at whether the wording can be made clearer.
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We tell you the result
Where you have left a way to reply, we let you know whether the page changed and why.
Corrections are changed in the text itself. We do not leave an outdated figure in place with a footnote, because that is how readers end up acting on the wrong number.
Scoring criteria and weights
When we assess a part of the Avantgarde Casino offer, such as the welcome terms, the payments or the game range, we look at the same set of criteria. Some count for more than others, because they affect your money and your safety more directly. The table shows how much attention each one gets.
| Criterion | Weight | Focus |
|---|---|---|
| Licence and safety | Highest | UKGC register |
| Terms clarity | High | Wagering, limits |
| Payments | High | Debit card, speed |
| Game range | Medium | Slots, live |
| Player tools | High | Limits, GAMSTOP |
| Support access | Medium | Help routes |
| Site usability | Lower | Mobile, layout |
Swipe to see all columns
Weights are expressed in bands rather than percentages because the importance of a criterion changes with the topic. On a bonus page the terms count most; on a payments page, speed and fees do. Licence and player-protection checks sit at the top on every page.
A strong result in one area does not hide a weak result in another. If the terms are hard to follow, we say so in plain words, even when the games and the design are good.
Before and after: how corrections look
To make the process concrete, here are the kinds of changes readers' reports usually lead to. They are examples of the pattern, not a list of specific incidents, and they show how small most corrections really are in day-to-day editing.
| Topic | Before | After |
|---|---|---|
| Card payments | Card, unspecified | Debit card only |
| Slot stakes | One general limit | Age-based limits |
| Wagering wording | Dense sentence | Short steps |
| Checked date | Old date | Re-read date |
| Support route | Mixed advice | Account support |
Swipe to see all columns
The age-based slot stake limits reflect the UK rule of £5 per spin for players aged 25 and over and £2 for ages 18 to 24. Credit cards cannot be used for gambling in the UK, so our pages talk about debit cards only. Most corrections are small: clearer wording, a tighter definition, or a date that now reflects a real re-check.
What changed over the last year
We have used reader feedback and our own re-reads to reshape how the guides work. The changes below are about presentation and process, and they are the ones readers mention most often.
Clearer dates
Each guide separates its published date from the date it was last checked, so you can tell a fresh re-read from an old page.
Shorter answers first
Pages open with a direct answer to the main question, then go into detail for readers who want the full picture.
More UK context
We expanded coverage of UK rules, including the Northern Ireland gambling law guide and an explainer on MCC 7995 card coding.
Plainer payment pages
The payment methods overview now sticks to what is available to UK players and explains limits in simple terms.
Stronger safer-play links
Guides that discuss bonuses or slots now point more consistently to GAMSTOP, BeGambleAware and GamCare.
If you want to see how the bonus information is laid out today, the bonuses and promotions page and the Avantgarde review are good places to start, and the slots and roulette guides show the same structure applied to games.
How to get in touch
Use this page when you want to reach the editorial side of the site. Good reasons to write to us include a figure or rule that looks wrong, a section that confused you, a topic you would like covered, or a question about how a score or comparison was reached. The more precise your message, the faster we can check it.
- The address of the page, for example /payments/ or /bonuses/.
- The exact sentence, number or table row you are querying.
- What you expected to see instead, and where you found it.
- Whether you would like a reply or are happy for the fix to simply appear.
Please do not send passwords, card numbers or account details. We never need them, and we cannot act on your account. For anything that involves your balance, verification, a withdrawal or a closed account, use the support options inside your Avantgarde Casino account instead.
Curious about the people and principles behind the site before you write? The About page explains who we are and how the guides are maintained, and the Review Methodology page sets out the standards each guide is held to.
Contact questions answered
Is this the Avantgarde Casino support page?
What should I include when I report a mistake?
How are corrections made?
Can I suggest a topic for a new guide?
Who writes the guides?
Where can I find help with gambling worries?
Written by Rebecca Cassidy, Gambling Anthropologist, Goldsmiths, University of London
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